Eight24 Family LLC Privacy Policy

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Eight24 builds Human Presence AI—technology designed to preserve and strengthen emotional, educational, and cultural connections in families, classrooms, and campuses. Because our products support children, parents, teachers, and schools, privacy and safety are not just legal requirements—they are core to our mission.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.

If you have any questions, you may contact us at: contact@eight24family.ai

1. What Information We Collect

We collect only the information needed to provide safe, personalized Human Presence AI experiences.

1.1 Information You Provide

Depending on how you use Eight24, this may include:

• Parent/Teacher/Professor names and contact details
• Child or student profiles (first name or nickname, age range, language preference)
• Voice, video, or text samples used to create replica personas
• Feedback, support messages, and consent choices
• Educational goals or learning preferences

1.2 Information Collected Automatically

When you use our services, we may collect:

• Device type, browser type, and IP address
• Usage patterns (e.g., session duration, features used)
• Safety-related interaction signals (e.g., sentiment or keyword risk markers)
• Technical logs for system reliability and security

We do not collect precise location, advertising identifiers, or unnecessary third-party data.

1.3 Sensitive Information

For children’s interactions, Eight24 may process:

• Emotional cues (e.g., distress indicators)
• Learning progress signals
• Safety risk markers
• Voice/video input for authorized personas

We treat all children’s data as highly sensitiveand follow global child-data standards.

2. How We Use the Information

We use personal information only for clear, legitimate purposes:

2.1 To Provide and Improve the Service

• Create and maintain family, teacher, or professor personas
• Support emotional and learning interactions
• Personalize responses based on developmental needs
• Deliver parent/teacher dashboards and progress summaries

2.2 To Protect Children

• Detect emotional distress or harmful content
• Enforce safety settings and content filters
• Provide optional parental or teacher alerts
• Ensure compliance with applicable child-safety laws

2.3 To Maintain System Security

• Prevent unauthorized access
• Detect abuse or misuse
• Monitor reliability and performance

2.4 Legal and Compliance Purposes

• Obtain and verify parental or institutional consent
• Meet regulatory requirements (COPPA, GDPR, GDPR-K, PIPL, etc.)
• Conduct Data Protection Impact Assessments (DPIAs)

We never use children’s data for advertising, profiling for commercial gain, or selling to third parties.

3. How We Protect Your Information

Eight24 uses a safety-by-design and privacy-first architecture, including:

• End-to-end encryption of data in transit and at rest
• Zero-trust security controls
• Strict access management for internal staff
• Segmentation of family, school, and campus data
• Regular internal and external security audits
• Regional data residency where legally required
• AI governance aligned with UNICEF AI for Children, NIST AI RMF, and EU AI Act principles

We design for the strictest global rules so your data is protected everywhere.

4. When We Share Information

We only share information in the following limited situations:

4.1 With Your Explicit Consent

For example:

• When a parent links multiple family members
• When a school connects Eight24 to an LMS or SIS
• When you choose to export or transfer persona data

4.2 With Trusted Service Providers

These providers help us operate our technology (e.g., cloud hosting, authentication systems).

They must follow strict confidentiality, security, and data-protection requirements.

4.3 For Legal Compliance

We may disclose information if required by law, after providing notice where allowed.

We do not sell personal information.

5. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Delete your data (“right to be forgotten”)
• Withdraw consent at any time
• Restrict certain processing
• Request export of your data
• Object to automated decision-making
• Request that we disable or delete child profiles

Parents and schools have administrative rights to manage children’s accounts and safety flags.

To exercise these rights, contact: contact@eight24family.ai

6. Children’s Privacy (COPPA, GDPR-K, PIPL Compliance)

Eight24 treats all child data as sensitive.

6.1 Parental / School Consent

We require verifiable parental consent or school-authorized consent before collecting or processing any child data.

6.2 Age Limits

• Children under 13 (or up to 16 in some regions) require verified adult consent
• Children may interact with AI personas only within approved settings
• No advertising, profiling for profit, or behavioral targeting is ever used

6.3 Child Safety Settings

Parents and schools can fully control:

• Image/video generation tools
• Conversation history
• Memory retention
• Alerts and reports
• Emotional-safety thresholds
• Time-of-day access

Eight24 does not allow unmoderated child accounts.

7. Data Retention

We retain personal data only as long as necessary:

• Active accounts: maintained securely
• Inactive accounts: minimal data retained for 12–24 months (region dependent)
• Deleted accounts: erased or anonymized within 30–90 days
• Safety-related logs: retained only as required for legal obligations

Replica persona data can be deleted permanently at any time.

8. International Data Transfers

If we transfer data across borders, we apply:

• Standard Contractual Clauses (SCCs)
• PIPL-approved transfer mechanisms
• Additional encryption and access controls
• Local data residency when required (e.g., China, EU, certain APAC markets)

We comply with the strongest applicable privacy regimes globally.

9. AI Transparency

Eight24 uses AI to assist with emotional presence, learning support, and multilingual scaffolding.

We clearly communicate:

• When AI is used
• The purpose of each AI feature
• The limits of AI-generated guidance
• That AI personas are not substitutes for real parenting or teaching

All AI interactions are governed by our Child-First Safety Engine and Pedagogy Engine.

10. Changes to This Policy

We may update this policy to reflect improvements or new legal requirements.

We will notify users of material changes and obtain new consent when required.

11. Contact Us

For privacy questions, data requests, or concerns: contact@eight24family.ai

Eight24 Family LLC